Account & Data Deletion Request
In accordance with Google Play's User Data & Account Deletion policy, users of the Sudar Ayush mobile application (Package: com.sudarayush.app) have the full right to delete their account and associated personal data. Follow the instructions below to submit your request.
How to Submit an Account Deletion Request
To ensure secure verification and prevent unauthorized deletion of clinical or pharmacy accounts, account deletions are processed via written email verification to our dedicated support team:
Send an Email to Support
From your registered email address, compose an email to support@sudarayush.com (or privacy@sudarayush.com).
Specify the Subject Line
Set the email subject exactly as:
Account Deletion Request - Sudar Ayush
Provide Required Verification Details
Include your registered account details so we can authenticate your identity before deleting records:
- Registered Full Name
- Registered Mobile Phone Number
- Registered Email Address
- Clinic, Hospital, or Pharmacy Name (if registered as B2B / Doctor)
- Reason for Deletion (Optional)
Dear Sudar Ayush Support Team,
I am writing to formally request the permanent deletion of my Sudar Ayush user account and all associated personal data from your systems.
Please find my registered details below:
• Full Name: [Enter Your Name]
• Registered Email: [Enter Your Registered Email]
• Registered Phone: [Enter Your 10-Digit Mobile Number]
• Clinic / Pharmacy Name: [Enter Name if Applicable]
• Reason for Deletion: [Optional: e.g., No longer required]
Please confirm once my account, KYC documents, and personal records have been removed.
Thank you,
[Your Name]
Data Retention & Deletion Policy
Below is a transparent breakdown of what data is permanently wiped and what records are retained for statutory legal compliance:
| Data Category | Data Types Included | Action Taken |
|---|---|---|
| User Profile & Login | Full Name, password hashes, mobile number, avatar, address book, login sessions | Permanently Deleted |
| KYC & Regulatory Uploads | Medical Registration certificates, Drug Licenses, GST registration proofs | Permanently Deleted |
| Device & Notification Data | Firebase Cloud Messaging (FCM) push tokens, device identifiers, app preferences | Permanently Deleted |
| In-App Activity & Carts | Active shopping carts, favorite items, repeat bulk lists, unread alerts | Permanently Deleted |
| Financial & Invoicing Records | GST tax invoices, payment receipts, accounting audit trails | Retained for Legal Period Retained strictly for statutory audit requirements under the Indian Goods and Services Tax (GST) Act and Companies Act. |
Verification & Processing Timeline
- Identity Acknowledgment: Our support desk confirms receipt of your deletion request within 24 to 48 business hours.
- Deletion Execution: Upon identity confirmation and settlement of any outstanding B2B credit balances, all personal identifiers and KYC files are permanently wiped within 7 to 14 business days.
- Final Confirmation: A confirmation email will be dispatched to your registered address once the deletion process is complete.
📱 In-App Option
You can also initiate account removal directly within the mobile app by navigating to: Profile Tab → App & System Settings → Request Account Deletion.